Since I was stressing that my internet was slower than snail mail, I called MSN tech support for some assistance. I got some guy with a thick Indian accent and I couldn't understand him the whole time while he was on the phone. Talk about outsourcing. Blah. Anyway, he fixed my slow ass connection to where my speed is now 57.60 kbps. I had to delete a host file and that made it better I guess. I have no idea but as long as my internet works and it fast, I have no complaints whatsoever.